If a student encounters any camera/microphone issue that is not detected by the interface, the following series of tests should be performed:
- Make sure there is no antivirus software blocking the microphone or camera. Organizational or paid antivirus programs may restrict system access to devices (especially McAfee).
- During the microphone test, speak loudly and read the text that appears in the example. It is important to speak loudly and clearly.
- Verify that the microphone and camera are working properly in Zoom/Skype. You can also perform a test online; there are various websites that offer direct camera and microphone validation in the browser.
- Camera connectivity is done through the WebRTC component. You can check compatibility at the following link. If the camera is not detected in this link, there is a high probability that it will not be recognized by the system. In that case, try changing the camera or checking for driver updates (see the following sections).
- Make sure in the Windows settings that there are permissions for the application (Vix) to access the camera and microphone. Additional details can be found at the following link.
- Check if the camera or device application is up to date. See explanations and recommended actions at the following link: https://support.microsoft.com/en-us/windows/camera-doesn-t-work-in-windows-32adb016-b29c-a928-0073-53d31da0dad5
- Note that drivers for Lenovo computer cameras (in Windows 8) are often no longer supported by the manufacturer.
- Ensure that port 433 is not blocked.